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Cleartrip

Model: Make it easy
Value: Exited

Cleartrip makes travel booking simple by offering its customers the single most comprehensive travel experience through its award winning Mobile and Desktop solutions. Its intuitive products coupled with the largest selection of flights and hotels keep customers at the center of everything it creates.

The Inside Story

Like many good stories, it all started over a beer after a game of Rugby. It was early 2004 and the founding team at Cleartrip was struggling to get their organisation to see the future in the Internet. Over a pint of kingfisher at the Bombay Gym a plan was hatched to come together and build an Online Travel Agency (OTA).

The next 12 months saw the team run from country to country and person to person trying to cobble together some funding – but the ecosystem for funding was not good. There were no active VCs in India at that time and there were no angel investors. So in 2004 when Sandeep met the team, we had the fortune to spend a significant amount of time getting to know each other. Similar to how the original plan was hatched, we developed our relationship over many beers and eventually aligned on a vision for a truly differentiated service.

While we were the first OTA to be funded in 2005, we took a little longer to launch as we were focused heavily on our back end technology and product experience.

 

We took an early decision not to publish our phone number on the home page. Everyone else had a phone number on their home page. Remember this was 2005 and the Internet was used more like a phone directory. We looked at the average call length and margin per call and the numbers just didn’t make sense. If we wanted to grow big efficiently, we would have to create a customer experience that changed behaviour.

 

This really set the tone for our approach to the opportunity. Every decision was always driven by what impact it would have on the customer and every process was examined to see if we could do it better with technology. This was really important to Sandeep as an investor as it set the base by which he made recommendations at other companies and supported investments in technology that helped ensure that we could build truly scalable companies. For example, this experience of investing in technology as a core differentiator at Cleartrip gave him the conviction to support the InMobi team as it made significant upfront investments in technology.

  • Year of investment

    2005

  • Location

    Mumbai

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The band gets back together to to celebrate Cleartrip's 11th birthday. From left to right Sandeep with Hrush Bhatt, Matthew Spacie (Founder, Magic Bus) and Stuart Crighton.

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Business models

UX at the heart of the business model

Sandeep Murthy
13th April 2014

Like many good stories, it all started over a beer after a game of Rugby.

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